Refund Policy

We want you to love what you ordered! If something isn’t quite right, we’re here to help. Here’s what you need to know about returns and refunds.

Returns

You have 14 days after receiving your order to request a return. To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.

To start a return, email us at hello@mymindseye.com. Once approved, we’ll send instructions on how and where to send your package. Please contact us before returning your items, as returns sent without prior approval may not be accepted.

Return shipping is the responsibility of the customer, and some returns may be subject to a 10% restocking fee.

Damages and Issues

Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, let us know right away so we can make it right.

If possible, include photos of the item, the outer shipping box, and the shipping label when you contact us. These details help our team review what happened and get you taken care of more quickly.

Exceptions

Sale items are final sale and cannot be returned.

Refunds

Once we receive, inspect, and approve your return, we’ll process your refund and send you a confirmation. Approved refunds will be issued to your original payment method.

Original shipping charges and return shipping costs are nonrefundable. Please keep in mind that your bank or credit card company may need additional time to process and post the refund.

Questions? We’re happy to help! Email us anytime at hello@mymindseye.com.